New Pet Insurance Product

Client Name


Project Dates

RACQ developed an idea to launch a new insurance product for pets, their first new insurance product in over a decade. Once built, the product was required to integrate into their already existing Claims and Billing systems.

Our Approach

We provided RACQ with a blended model team, with consultants on and off shore; and on site in the client's office integrated with the RACQ team.

The team worked closely with RACQ resources to effectively plan, scope, build and implement the new pet insurance product; following our Agile methodology and using our in-house project suite as the hub of development.

Project Outcome

Acknowledged as a highly successful project by RACQ, the new Pet Insurance product was released to the public in October 2015 and continues to operate successfully today.