4impact GCC, your new Global Capability Centre for driving operational transformation and enhancing efficiency.

4impact's GCC has been born out of the combined reach, expertise and real-world experience of 4impact and backed by ShoreTree Holdings and their commitment to excellence and innovation.

Individually, both 4impact and ShoreTree Holdings have decades of success in providing specialised nearshore and offshore 'follow the sun' services, as well as scalable high-impact business functions to drive innovation and efficiency - whilst reducing both cost and risk.

Our 'locally managed, global delivery' model.

When you engage our GCC, a dedicated Onshore (4impact Brisbane-based) Account Manager is allocated as your single point of contact. Your Account Manager acts as an extension of your business and your interests, this partnership is part of the 4impact GCC difference.

During your programs of work, your local 4impact Account Manager liaises directly with one of our Offshore Team Leads, who in turn focuses on the delivery of your requirements utilising our expert resources across the Philippines, India and Sri Lanka.

At 4impact GCC, we partner with you to ensure your technology and operational outcomes are not simply met, they are exceeded.

STEP 1

Identify scope of requirements and agree on associated financials.

Once your scope of works has been defined, it is documented and costed. The engagement will only commences once both parties have signatured the document(s).

STEP 2

A dedicated Brisbane-based account manager is partnered with you as your single point of contact.

Your local account manager is partnered with you as your single point of contact for all reporting, status, and escalation - in an agreed cadence with you.

STEP 3

We build your 'right-fit' team from across our group of companies.

We curate a high-impact workforce to suit your requirements utilising our technology and business teams in the Philippines, India and Sri Lanka.

STEP 4

Your work commences, updates are provided based on an agreed cadence.

A 4impact GCC Team Lead oversees the day-to-day performance of your assigned team, reporting daily to your local account manager - who reports to you on an agreed cadence.

Book a 30min initial discovery call - 1300 112 100

Technology Development and Engineering

• Application development
• Product Engineering
• Systems Integration and Customisations
  

Data, Analytics and Strategic AI-Driven Insights

• Data Governance & Management
• Data Engineering and Architecture
• Data Quality Assurance
• Cross-Business or Whole of Business AI-Driven Analytics and Insights

Talent Access across Technology and Operational units

• Strategic Augmentation
• Long-term High-performing Teams
• Dedicated Teams to integrate within your Organisations Operations
  

Process Management, Support and Core Business Optimisations

• Core Business Process Management (BPM)
• Technology and Digital Support
• Process Optimisation and Transformation
  

Automation, AI-Innovation and Cybersecurity

• Intelligent Process Automation (IPA)
• AI-Driven Business Intelligence
• Agentic AI Decisioning
• AI-Powered IT, Engineering Operations
• Cybersecurity and Risk Management
  

Digital Uplift, Cloud Infrastructure and Transformation

• Advanced Technology Integration
• Cloud Infrastructure Modernisation
• Digital Transformation and Strategic Evolution
• Key Transformation Impact
  

Current and Future State Technology Reviews

• Strategic Maturity & Value Proposition Assessment
• Operational & Technology Transformation Review
• Map Journey from Support Engine to Strategic Engine
  

Cross-business Operational Reviews

• End-to-End (E2E) Process Harmonisation
• Cross-Functional Digital Transformation Reviews
• Integrated Analytics and Data Reviews
• Strategic Governance and Compliance
• Talent and Capability Benchmarking
  

Clients that our 4impact GCC (Global Capability Centre) has delivered projects for - whilst reducing costs and controlling risk.

Frequently asked Questions about our Global Capability Centre

What is 4impact's Global Capability Centre?

4impact GCC is your new Global Capability Centre (GCC) partner, dedicated to delivering high-impact services such as: IT and Infrastructure, finance, human resources, business and operational processes, automations, ai and more.

4impact GCC operates as combined extensions of 4impact backed by ShoreTree Holdings.

Acting as your centre of innovation, we provide high-value, strategic services that are vital to enterprise growth, driving advanced R&D, data analytics, AI development, Talent access augmentation and Customer service excellence.

Will the 4impact GCC save me money compared to traditional outsourcing?

When you partner with us, your program of works or required services are managed by a local onshore single point of contact, whilst our teams across the Philippines, India and Sri Lanka focus on the output.

This approach reduces your engagement and delivery costs whilst also lowering your risk.

Where is your GCC workforce located?

4impact's Head office, Brisbane Australia.

However, due to the combined footprints of 4impact and ShoreTree Holdings, our core offshore/nearshore workforce sits across three countries in the Philippines, India and Sri Lanka.

Which industries would benefit the most from the 4impact GCC?

While GCCs are beneficial across various industries, certain sectors tend to derive the most value including:

• Information Technology and Software Development:
  Many tech companies leverage GCCs for software development, maintenance, and testing.

• Finance and Accounting:
  GCCs streamline financial operations, risk management, and compliance reporting for major financial firms.

• Legal Services:
  Legal Process Outsourcing (LPO) through GCCs has seen significant growth, providing MNCs with cost-effective contract management, compliance, and litigation support.

• Pharmaceutical and Healthcare:
  Research and clinical trial monitoring are often managed from GCCs, ensuring regulatory compliance and innovation.

• Retail and E-commerce:
  Operations such as supply chain management and customer service can be handled efficiently via GCCs.

What functions are typically handled by a 4impact's GCC?

Innovation, R&D, Technology services and Engineering, Data analytics, Finance and accounting, Business process delivery, Operational optimisation and Automation, Human resources and Talent augmentation, Pocurement, and Customer support.

What is the difference between 4impact's GCC and a BPO?

GCCs are 100% owned and governed by the parent company, focused on strategic value, innovation, world-class talent access and core business functions. BPOs (Business Process Outsourcers) typically are third-party vendors focused on outsourcing transactional processes.