Dept of Defence TRAX process automation
CASE STUDY
The Opportunity
The Department of Defence were widely using manual processes and paper-based forms for managing their training courses bookings and associated travel entitlements.
This legacy process approach was highly inefficient from both an administration and records point of view, as well as a less then ideal submission process for defense members.
4impact's Approach
4impact provided business analysis and a technical team to initially work on-site and then off-site to deliver an Adobe electronic forms travel management system (TRAX) using an agile delivery methodology.
We continue to provide system operational status monitoring and maintenance, as well as ongoing support under a Managed Services agreement.
Project Outcome
The TRAX system has made an immediate impact across the different user groups with widely positive feedback.
It has reduced the processing time of a form substantially as well as providing visibility of processing status where
not previously available. Massive reductions in paper and filing were also achieved.
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