National Aviation Services provider - Logical State Architecture
CASE STUDY
The Opportunity
A National Aviation Services provider was transitioning from system engineering to an enterprise technology model, focusing on Service Management through ServiceNow.
They needed Logical State Architecture to document the current and future states of their systems related to Incident, Problem, and Change Management.
4impact's Approach
To address the above requirements, 4impact was engaged (via our partnership with Tractix) to produce a Logical State Architecture for their existing Service Management landscape.
Key Challenge: Service management is scattered across many disparate systems across the organisation, resulting in operational issues and technical challenges of managing several systems.
Project Outcomes
- Scheduled and interpreted ‘as is’ practice of ten different service management systems and identified a migration path for disparate systems.
- The creation of a clear and tangible migration action plan.
- The project success resulted in second phase work for a data migration assessment.
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